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Terms & conditions

  1. The Zamstores carries out retail activities via the Internet. Orders are accepted via the https://www.zamstores.com website and mobile applications on Andriod and IOS mobile application.
  2. All prices quoted on Zamstores are gross prices (they include VAT). We issue VAT invoices for every product we sell.
  3. The ordered goods are delivered via specialized courier and postal companies. The buyer is charged for delivery in accordance with the costs of transport specified on the Shipping Rates page.
  4. In case where there are large differences in execution time or manner of packaging and delivery of various goods comprising an order, the Zamstores can independently decide to split the order into smaller shipments. In such cases, the overall cost of delivery displayed to the Client when submitting the Order does not change but is simply split between individual shipments. In case of cancellation of part of the order, only those delivery costs that correspond to the part of the order that was not delivered or claimed for refund get adjusted.
  5. We accept the following forms of payment:
    1. Mobile money – once the ordered goods are reserved, an e-mail containing the transaction details are sent. Upon the payment being credited on our account, the order gets executed.
    1. Credit card – For safety reasons, each transaction is verified by the operator. The order gets executed upon receiving confirmation of the payment.
    1. Cash on delivery (only for deliveries in Lusaka) – payment in cash to the courier, postman or at the branch office of the transport company upon receipt of the goods.
  6. If the sold item has a defect, the Customer may request to have the defective item exchanged for one free from defects or to have the defect removed.
    The Customer can make a statement regarding the reduction of price or withdrawal from the agreement, unless Zamstores promptly and without undue inconvenience to the Customer exchange the defective item for a defect-free one or remove the defect.
    The customer may request the exchange of items for ones free from defects or request a removal of defects instead of exchanging items, unless making the goods comply with the agreement in a manner chosen by the buyer is impossible or would require excessive costs in comparison with the method proposed by the Vendor. When evaluating these costs, the following details are taken into account: the value of the goods free of defects, the nature and the importance of the defect, the inconvenience to which the buyer would be subject in case of satisfying his or her complaint in another manner is also taken into account.
  1. In case of a defect, the defective goods along with a letter stating the type of defect and the expectations on how to fulfill our obligations should be returned to the vendor address or Zamstores office: RDA offices, Lusaka.
  2. The Vendor will address the demands of the Customer within 14 days from the date of filing the notification of non-conformity of the goods with the agreement. The date of filing the complaint is the date on which the returned product is delivered to the Vendor’s or RDA offices, Lusaka.
    If the Customer, being a consumer, has requested the exchange of goods or removal of the defect or made a statement about lowering the price, specifying the amount by which the price is to be reduced, and the Zamstores did not respond to this request within fourteen days, it shall be believed that the store has found the request justified.
  3. In the case of closing the complaint in favor of the Customer – the Zamstores will exchange the defective product for one free of defects or will remove the defect. This does not affect the Customer’s ability to file a statement regarding price reduction or withdrawal from the agreement in accordance with applicable regulations. In the case when the product cannot be exchanged, the defect cannot be removed or the price cannot be reduced, the Zamstores will reimburse the Customer immediately.
  4. The Zamstores is liable for defects if the defect is found before the expiry of two years from the date of delivery of the goods to the Customer.
  5. The claim for the removal of defects or the exchange of goods for ones free from defects expires after one year from the date of discovery of a defect. The limitation period cannot end before the deadline specified in paragraph above expires.
  6. In the case of time limits set out in paragraph above, the Customer may make a statement of withdrawal from the agreement or request a price reduction due to defects in the goods sold. If the buyer demanded the exchange of goods for goods free from defects or the removal of the defect, the period to submit a declaration of withdrawal from the agreement or a request for the reduction of the price begins with the ineffective expiry of the deadline for the exchange of goods or removing the defect.
  7. The Zamstores is not liable for defects if the Customer knew about the defect at the time of concluding the agreement, and in the case when the subject of the conclusion of the agreement is specified according to its type, when the Customer had knowledge of the defect at the time of delivery of the goods.
  8. The Customer can withdraw from the agreement without giving reasons, making a statement within 30 days of receipt of the ordered goods, subject to paragraph above. The declaration has to be posted before this deadline – the date of receiving it by the Vendor is not relevant.
  9. The right provided for in paragraph above of these Regulations does not apply to goods made to Customer’s specifications or made to meet the Customer’s individual needs.
  10. In the event of withdrawal from the agreement, the store will immediately examine the product. If the product meets the requirements specified in this paragraph, the Store will refund its cost using the same method of payment or will transfer the amount to the bank account indicated by the Customer. Reimbursement will take place immediately, not later than within 14 days of submitting the statement.
    If the Customer has chosen a different method of delivery than the cheapest available, the Store reserves the right to refund the costs of delivery in the amount equal to the cheapest delivery method.
  11. The Customer can use the help of a municipal or a county consumer advocate, provincial inspectorates of Trade Inspection or one of the social organizations the statutory tasks of which include consumer protection.
  12. After the purchased goods are dispatched, the Vendor under the agreement with the Purchaser is entitled to send the Buyer via e-mail an invitation to complete a survey in order to investigate the Customer’s opinion on the transaction. The buyer is entitled, but not obliged to complete it.
  13. The information on the website of the Zamstores do not constitute an offer within the meaning of the Civil Code. The Customer, by placing an order through the mechanisms available on the websites of the store, places an offer to buy specific goods under the conditions specified in the product description.
  14. The Zamstores reserves the right to reject the offer in a situation when the history of cooperation undermines the credibility and reliability of the Customer, of which the Customer will be immediately informed.
  15. The Zamstores processes personal data in accordance with applicable law and the Privacy Policy.

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